Delivery Information
At Dermacontour Concept Store, we are committed to delivering your orders quickly, securely, and efficiently—no matter where you are in the world.
1. Shipping Coverage
We offer worldwide shipping to most countries using reliable and trusted courier services.
2. Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation
- Orders placed on weekends or public holidays will be processed on the next business day
3. Delivery Timeframes
Estimated delivery times may vary depending on your location:
- Europe: 5–10 business days
- International (outside Europe): 5–10 business days
Please note that delivery times are estimates and may be affected by customs clearance, local logistics, or unforeseen delays.
4. Shipping Partners
We partner with reputable international courier services such as:
- DHL
- UPS
- FedEx
- Any other provider we deem fit for that delivery
This ensures your order is delivered safely and can be tracked in real time.
5. Shipping Costs
- Shipping fees are calculated at checkout based on your location, package weight, and delivery method
- Any applicable customs duties, taxes, or import fees are the responsibility of the customer
6. Order Tracking
Once your order has been shipped:
- You will receive a tracking number via email
- You can track your shipment directly through the courier’s website
7. Delivery Address
- Please ensure your shipping address is accurate and complete
- We are not responsible for delivery issues caused by incorrect or incomplete addresses
8. Missed Deliveries
If delivery is missed:
- The courier may attempt redelivery or leave instructions for pickup
- Additional fees may apply for redelivery depending on the courier
9. Delays
While we aim to deliver within the estimated timeframe, delays may occur due to:
- Customs processing
- Weather conditions
- Logistics or carrier issues
Dermacontour Concept Store is not liable for delays beyond our control.
10. Damaged or Lost Packages
- If your package arrives damaged, please contact us within 24 hours with photos as evidence
- If your package is lost, we will work with the courier to resolve the issue
11. Contact Information
For delivery-related inquiries, please contact:
- Email: info@dermacontour-concept.com
- Phone: +49 (0) 1520 7855982
- Address: Hausinger Str. 6, 40764 Langenfeld (Rheinland), Germany